Privacy policy

Effective Date: November 1st, 2026

1. Introduction

This website is operated by Unwind Luxury, LLC, doing business as Unwind Luxury ("we", "our", or "us"). We are committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Unwind Luxury.

This Privacy Policy applies to our website, unwindluxury.com, and its associated subdomains (collectively, our "Service"). By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

2. Key Terms

  • Personal Data: Information that identifies you or can reasonably be linked to you, such as your name, email address, phone number, and shipping address.
  • Cookie: A small file stored on your device by your browser, used to remember your preferences and understand how the site is used.
  • Service: Our website, unwindluxury.com, and the purchasing and customer support services we provide through it.
  • You: Any person who visits our website or places an order.

3. Information We Collect

We collect information from you when you:

  • Visit our website.
  • Register on our site.
  • Place an order.
  • Subscribe to our newsletter.
  • Respond to a survey.
  • Fill out a form.

Information collected automatically: When you visit our site, we and our service providers automatically collect technical information such as your IP address, browser type, device type, pages viewed, and the time and date of your visit.

Payment information: Payments are processed by Shopify Payments and other payment providers. We do not store your full card number on our servers.

Personal Information Collected:

  • Name / Username
  • Email addresses
  • Phone numbers
  • Mailing addresses
  • Billing addresses

4. How We Use the Information We Collect

We may use the information we collect from you for the following purposes:

  • To Personalize Your Experience: Your information helps us better respond to your individual needs.
  • To Improve Our Website: We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To Improve Customer Service: Your information helps us more effectively respond to your customer service requests and support needs.
  • To Process Transactions: We may use the information you provide to process your orders and transactions.
  • To Administer Contests, Promotions, Surveys, or Other Site Features.
  • To Send Periodic Emails: The email address you provide may be used to send you information, updates, and notifications related to your order or inquiry.

5. Information from Third Parties

We may receive limited information from third parties, such as payment processors, fraud-prevention services, shipping carriers, and our product suppliers, so that we can process and deliver your order.

6. Sharing Your Information

We may share your information with:

  • Third-Party Service Providers: Trusted parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets.
  • Legal Requirements: When required by law or in response to valid requests by public authorities.
  • Suppliers and carriers: Your name, shipping address, phone number, and email are shared with the supplier and shipping carrier that fulfill your order, so your order can be delivered.

7. Cookies Analytics and Advertising

We and our partners use cookies and similar technologies to operate the site, remember your cart, understand how visitors use the site, and measure and show our advertising.

  • Essential cookies: Needed for the cart, checkout, and security.
  • Analytics: We use tools such as Google Analytics and Microsoft Clarity to understand how visitors use the site. These tools may record how you interact with pages.
  • Advertising: We may use Google Ads, Meta (Facebook and Instagram), and similar services to show you our ads on other websites and to measure their performance. These services use cookies and similar identifiers, and may show you ads based on your visits to our site.

Your choices: You can block or delete cookies in your browser settings. You can opt out of personalized Google advertising at adssettings.google.com, and of Meta advertising in your Facebook or Instagram ad settings. Some features, such as the cart, may not work if you disable cookies.

8. Data Security

We implement a variety of security measures to maintain the safety of your personal information:

  • Secure Servers: All supplied sensitive information is transmitted via Secure Socket Layer (SSL) technology.
  • Encryption: Payment information is encrypted and stored in our Payment gateway providers' database.
  • Access Controls: Information is accessible only by authorized personnel with special access rights.

Note: While we strive to protect your personal information, no method of transmission over the Internet is 100% secure.

9. Data Retention

We will retain your personal information only for as long as necessary for the purposes set out in this Privacy Policy, and to the extent necessary to comply with our legal obligations.

10. Your Privacy Rights

Depending on where you live, including residents of California and certain other U.S. states, you may have the right to:

  • Know what personal information we collect, use, and disclose.
  • Request a copy of your personal information.
  • Request correction of inaccurate information.
  • Request deletion of your personal information.
  • Opt out of the sale or sharing of your personal information for targeted advertising.
  • Not be discriminated against for exercising these rights.

To make a request, email support@unwindluxury.com. We may need to verify your identity, and we will respond within 45 days, or tell you if we need more time. You may also use an authorized agent to make a request for you.

Marketing emails: You can unsubscribe at any time using the link in any marketing email, or by contacting us.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under this age.

12. International Data Transfers

Your information may be transferred to--and maintained on--computers located outside of your state, province, country, or other governmental jurisdiction.

13. Links to Other Websites

Our Service may contain links to third-party websites or services that are not owned or controlled by us. We have no control over and assume no responsibility for the content or practices of any third-party sites.

14. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with an updated "Effective Date." Your continued use of the Service after any modifications indicates your acceptance of the new Privacy Policy.

15. Contact Us

If you have any questions about this Privacy Policy, please contact us: